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A CAREER WITH THE TRAFFIC
COUNTING EXPERTS

At Axper, our employees are a top priority. It's the main reason why we aim to offer ideal working conditions
that will allow you to develop your skills and to fulfill your ambitions.
AXPER CANADA
SENIOR ACCOUNT MANAGER
TECHNICAL SUPPORT - QUALITY ASSURANCE
AXPER EUROPE
SENIOR ACCOUNT MANAGER
TECHNICAL SUPPORT

TECHNICAL SUPPORT - QUALITY ASSURANCE

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes. At Axper, our employees are a top priority. It's the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

WOULD YOU LIKE TO CONTRIBUTE TO THE SUCCESS OF OUR ORGANIZATION? WE ARE LOOKING FOR :

Technical support – Quality Assurance
Permanent and full-time position based in Richelieu on the South Shore of Montreal.

SUMMARY
Under the authority of the Quality Assurance Manager, the incumbent will answer customer technical questions related to AXPER products. With its specialized knowledge, he provides personalized assistance to customers. He also determines the customer's needs and helps solve problems.

RESPONSABILITIES

  • Resolve daily alert tickets related to equipment error status and / or customer process;
  • Respond to all customer inquiries, by phone or email, in a courteous and professional manner;
  • Interact effectively with clients during the process up to full customer satisfaction in accordance with the objectives of the Quality Assurance Department;
  • Accurately process and record call transactions to ensure effective calls and continuous improvement of the service;
  • Respond to client technical inquiries as per existing technical charts;
  • Identify, research and solve customer problems by ensuring the appropriate actions according to the expectations of the customer and to the objectives of the Quality Assurance Department;
  • Create, document, and refer issues and problems in accordance with ticketing standards;
  • Following the resolution of a problem, improve the technical documentation provided to the customer when purchasing an Axper product;
  • Share information with R&D department to find the best solutions in order to satisfy all customers.

SKILLS

  • Strong Customer Service orientation (high-quality service, pay attention to the customer’s needs);
  • Strong oral and written communication skills (technical and non-technical);
  • Proven diagnostic and problem-solving skills;
  • Decision-making abilities;
  • Planning, organizational and priority management skills;
  • Ability to learn and follow service standards and guidelines;
  • Ability to work with goals to be achieved and in accordance with established procedures;
  • Experience working in a team-oriented, collaborative environment;
  • Ability to adapt to change.

REQUIREMENTS

  • DEC, DEP, AEC, in electronic, software/network administrator or related discipline;
  • 3-year experience in technical support and/or customer service;
  • Knowledge of routers, hubs, switches, and cabling;
  • Knowledge of tickets management is an asset;
  • Good knowledge of TCP/IP, WIFI and CAT-5;
  • Good knowledge of MS Office (Word, Excel, Outlook);
  • Perfect English, oral and written. 90% of our clientele is English-speaking;
  • 35-hour week, from 9h to 5h;
  • Salary based on experience and competitive advantages

Send your CV by February 23th, 2018 indicating the position title to the attention of the Human Resources Department at: career@axper.com

Send your CV by February 23th, 2018 indicating the position title to the attention of the Human Resources Department at: career@axper.com

SENIOR ACCOUNT MANAGER

Axper offers innovative solutions to help retailers maximize profitability using store traffic data. We continually develop hardware and software tools.

Our people are highly talented and considered some of the best in the North-American and European industry. Our working conditions and benefits are above standards.

Axper is currently seeking an experienced sales representative to join his team. The position is based in Richelieu and will require travel across Canada and the United States.

RESPONSABILITIES

The sales representative will be responsible for managing and developing the major accounts of the company.

REQUIREMENTS AND SKILLS

  • Five (5) years’ experience in sales
  • Experience in major account sales (1 million and over)
  • Sales experience in the retail industry would be an asset
  • IMPORTANT: Sales experience in technological products (hardware and software)
  • Perfect English
  • Excellent communication skills
  • Good knowledge and technical skills
  • Good team spirit

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Base salary + commissions (based on experience). Health insurance and Health account – RRSP

Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com

EUROPE: SENIOR ACCOUNT MANAGER

Axper is one of the main leaders in people counting solutions. Located in Canada and France, our young and dynamic R&D team is constantly developing solutions to help retail customers assess their potential, design marketing strategies and maximize sales performance.

Axper Europe is looking for a Senior account manager to join his team. Position is based in Annecy and will require travel across France and Europe.

RESPONSABILITIES

The sales representative will be responsible for managing and developing the major accounts of the company.

REQUIREMENTS AND SKILLS

  • Five (5) years’ experience in sales;
  • Experience in major account sales;
  • Sales experience in the retail industry would be an asset;
  • IMPORTANT: Sales experience in technological products (hardware and software);
  • Perfect English;
  • Excellent communication skills;
  • Good knowledge and technical skills;
  • Good team spirit.

CHARACTERISTICS OF THE POSITION

  • Permanent and full time;
  • 35-hour week;
  • Competitive salary based on experience, plus benefits;
  • Company car and mobile office.
Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com or the address below:

Axper Europe
Le Transfo
3 Avenue des Harmonies
74960 Cran-Gevrier
FRANCE

EUROPE: TECHNICAL SUPPORT

Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.

Axper offers innovative solutions to help retailers maximize profitability using store traffic data. We continually develop hardware and software tools.

Our people are highly talented and considered some of the best in the North-American and European industry. Our working conditions and benefits are above standards.

RESPONSABILITIES

  • Respond to all customer inquiries in a courteous and professional manner.
  • Answer commonly asked questions to define issues and problems.
  • Act as first line analyst for service request tickets following established protocols.
  • Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s.
  • Monitor ticket queues and provide service or transfer when necessary.
  • Provide basic level desktop/technical support.
  • Assist with the installation of the systems.
  • Assist with basic support of deployed software and hardware.
  • Adhere to departmental policies for reporting and managing requests.

QUALIFICATIONS AND SKILLS

  • College degree in electronic, software/network administrator or related discipline
  • Good knowledge of:
    1. TCP/IP network
    2. Wi-Fi network
    3. SQL programming language is an asset
  • Very Good knowledge (Expert) :
    1. MS Office suite (Word, Excel, Outlook)
    2. MS SharePoint
    3. Windows CRM is an asset
  • Knowledge of routers, hubs, switches, and cabling.
  • Perfect English, oral and written.
  • Excellent customer service, interpersonal skills and telephone etiquette.
  • Ability to learn and follow service standards and guidelines.
  • Strong oral and written communication skills (technical and non-technical).
  • Experience working in a team-oriented, collaborative environment.
  • Ability to understand organization’s goals and objectives.
  • Ability to multi-task.
  • Commitment to continuous personal and professional growth.

CHARACTERISTICS OF THE POSITION:

  • Based in Annecy (France)
  • In charge of English speaking clients
  • Travel in Europe
  • Permanent and full time
  • Competitive salary based on experience, plus benefits
  • 35-hour week schedule from 9h am to 17h pm
  • Starting date: immediate
Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com or the address below:

Axper Europe
Le Transfo
3 Avenue des Harmonies
74960 Cran-Gevrier
FRANCE