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A CAREER WITH THE TRAFFIC
COUNTING EXPERTS

At Axper, our employees are a top priority. It's the main reason why we aim to offer ideal working conditions
that will allow you to develop your skills and to fulfill your ambitions.
AXPER EUROPE
TECHNICAL SUPPORT MANAGER
TECHNICAL SUPPORT
AXPER CANADA
MAJOR ACCOUNT SALES REPRESENTATIVE
TECHNICAL SUPPORT - LEVEL 2
SENIOR PROGRAMMER ANALYST

EUROPE: TECHNICAL SUPPORT MANAGER

ENTRY AS SOON AS POSSIBLE

Technical Support:

  • Travelling in Europe and Canada
  • Act as first line for end-users requiring support on deployed technologies
  • Dealing with subcontractors / installers, developing a network of installer (electricians, integrators)
  • Being in contact with support department and R&D service at Axper Canada
  • Ongoing follow-up of the installations
  • Technical dashboard
  • Management of installed cameras and inventory
  • Setting and calibrating remote cameras
  • Writing of technical procedures, tenders etc.
  • Respond to all customer inquiries in a courteous and professional manner
  • Answer commonly asked questions to define issues and problems
  • Act as first line analyst for service request tickets following established protocols
  • Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s
  • Assist with the installation of the systems
  • Assist with basic support of deployed software and hardware
  • Adhere to departmental policies for reporting and managing requests

Status:

Manager
4-month trial period renewable over 3 months

Specifications:

  • Salary based on experience and competitive advantages
  • Commissions on monthly and / or quarterly targets
  • Advance payment
  • Laptop
Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com or the address below:

Axper Europe
Le Transfo
3 Avenue des Harmonies
74960 Cran-Gevrier
FRANCE

EUROPE: TECHNICAL SUPPORT

Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.

Axper offers innovative solutions to help retailers maximize profitability using store traffic data. We continually develop hardware and software tools.

Our people are highly talented and considered some of the best in the North-American and European industry. Our working conditions and benefits are above standards.

RESPONSABILITIES

  • Respond to all customer inquiries in a courteous and professional manner.
  • Answer commonly asked questions to define issues and problems.
  • Act as first line analyst for service request tickets following established protocols.
  • Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s.
  • Monitor ticket queues and provide service or transfer when necessary.
  • Provide basic level desktop/technical support.
  • Assist with the installation of the systems.
  • Assist with basic support of deployed software and hardware.
  • Adhere to departmental policies for reporting and managing requests.

QUALIFICATIONS AND SKILLS

  • College degree in electronic, software/network administrator or related discipline
  • Good knowledge of:
    1. TCP/IP network
    2. Wi-Fi network
    3. SQL programming language is an asset
  • Very Good knowledge (Expert) :
    1. MS Office suite (Word, Excel, Outlook)
    2. MS SharePoint
    3. Windows CRM is an asset
  • Knowledge of routers, hubs, switches, and cabling.
  • Perfect English, oral and written.
  • Excellent customer service, interpersonal skills and telephone etiquette.
  • Ability to learn and follow service standards and guidelines.
  • Strong oral and written communication skills (technical and non-technical).
  • Experience working in a team-oriented, collaborative environment.
  • Ability to understand organization’s goals and objectives.
  • Ability to multi-task.
  • Commitment to continuous personal and professional growth.

CHARACTERISTICS OF THE POSITION:

  • Based in Annecy (France)
  • In charge of English speaking clients
  • Travel in Europe
  • Permanent and full time
  • Competitive salary based on experience, plus benefits
  • 35-hour week schedule from 9h am to 17h pm
  • Starting date: immediate
Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com or the address below:

Axper Europe
Le Transfo
3 Avenue des Harmonies
74960 Cran-Gevrier
FRANCE

MAJOR ACCOUNT SALES REPRESENTATIVE

Axper offers innovative solutions to help retailers maximize profitability using store traffic data. We continually develop hardware and software tools.

Our people are highly talented and considered some of the best in the North-American and European industry. Our working conditions and benefits are above standards.

Axper is currently seeking an experienced sales representative to join his team. The position is based in Richelieu and will require travel across Canada and the United States.

RESPONSABILITIES

The sales representative will be responsible for managing and developing the major accounts of the company.

REQUIREMENTS AND SKILLS

  • Five (5) years’ experience in sales
  • Experience in major account sales (1 million and over)
  • Sales experience in the retail industry would be an asset
  • IMPORTANT: Sales experience in technological products (hardware and software)
  • Perfect English
  • Excellent communication skills
  • Good knowledge and technical skills
  • Good team spirit

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Base salary + commissions (based on experience). Health insurance and Health account – RRSP

Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com

TECHNICAL SUPPORT - LEVEL 2

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.

Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.

At Axper, our employees are a top priority. It's the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

WOULD YOU LIKE TO CONTRIBUTE TO THE SUCCESS OF OUR ORGANIZATION? WE ARE LOOKING FOR :TECHNICAL SUPPORT - LEVEL 2
Permanent and full-time position based in Richelieu on the South Shore of Montreal.

SUMMARY

Under the authority of the Customer Service Supervisor, the incumbent will answer customer technical questions related to AXPER products. With its specialized knowledge, he provides personalized assistance to customers. He also determines the customer's needs and helps solve problems.

RESPONSABILITIES

  • Respond to all customer inquiries, by phone or email, in a courteous and professional manner;
  • Interact with customers to provide and process information in response to inquiries, concerns, and issues;
  • Accurately process and record call transactions;
  • Respond to client technical inquiries as per existing technical charts;
  • Monitor ticket queues and provide service or transfer when necessary;
  • Diagnose and resolve technical issues. Answer customer according to the objectives of the customer service department;
  • Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s;
  • Share information with R&D department to find the best solutions in order to satisfy all customers.

SKILLS

  • Strong Customer Service orientation;
  • Strong oral and written communication skills (technical and non-technical);
  • Proven diagnostic and problem-solving skills;
  • Decision-making abilities;
  • Planning, organizational and priority management skills;
  • Ability to learn and follow service standards and guidelines;
  • Experience working in a team-oriented, collaborative environment;
  • Ability to adapt to change.

REQUIREMENTS

  • DEC, DEP, AEC, in electronic, software/network administrator or related discipline;
  • Knowledge of routers, hubs, switches, and cabling;
  • Good knowledge of TCP/IP, WIFI and CAT-5;
  • Good knowledge of MS Office (Word, Excel, Outlook);
  • Perfect English, oral and written. 90% of our clientele is English-speaking;
  • 35-hour week, from 12h to 8 PM as well as occasionally be on-call (off-hours)
  • Salary based on experience and competitive advantages

Send your CV by October 15, 2017 indicating the position title to the attention of the Human Resources Department at: career@axper.com

SENIOR PROGRAMMER ANALYST

Axper offers innovative solutions to help retailers maximize profitability using store traffic data. We continually develop hardware and software tools. Our people are highly talented and considered some of the best in the North-American and European industry. Our working conditions and benefits are above standards.

RESPONSABILITIES

Working under the project manager of the company's R & D department, the candidate will actively participate in the analysis and development of a new software solution as well as the good maintenance, evolution, improvement of existing solutions. We are looking for a candidate with skills to evolve very quickly to a position of Tech Lead.

As a Senior programmer analyst, you will be in charge of:

  • Develop and program innovative, creative and efficient solutions with the company's development team
  • Participate in the common effort to estimate and plan the different iterations through agile methods
  • Improve and implement best practices for maintainability, testability (TDD) and improve the performance of our applications
  • Enrich Web knowledge of the current team
  • Develop and review work systems and processes to improve them and act as a coach with your less experienced colleagues
  • Actively participate in project monitoring
  • Make technical proposals for different client projects
  • Perform development in C #, CSS, ASP.NET Web API, ASP.NET MVC, AngularJS, Breeze, Bootstrap, JavaScript / JQuery, TypeScript and MS SQL

SPECIFICATIONS

  • Bachelor's degree in Computer Science or equivalent and 8 years of relevant experience OR equivalent professional experience
  • Experience of at least 5 years in developing .NET applications
  • Advanced knowledge and command of C # languages, AngularJS, ASP.NET Web API / MVC as well as JavaScript / JQuery
  • Knowledge of "Design Patterns" and application architecture. Have a good sense of organization, autonomy and ability to manage several projects at the same time
  • Strong teamwork skills and excellent interpersonal skills
  • Bilingualism (spoken / written) French and English

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Salary based on experience. Health insurance and Health account – RRSP

Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com