Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.
Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.
At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.
If you want to contribute to the success of our organization, we are looking for you!
SUMMARY
Under the authority of the Customer Service Supervisor, the incumbent will answer customer technical questions related to AXPER products. With its specialized knowledge, he provides personalized assistance to customers. He also determines the customer’s needs and helps solve problems.
RESPONSABILITIES
SKILLS
PROFILE
BENEFITS
Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.
Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.
At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.
If you want to contribute to the success of our organization, we are looking for you!
Help Desk Assistant
The Help desk assitant is responsible for retrieving calls from the support services queue, and entering the information into our ticketing database. The person must be able to use analytical skills to decipher trends from the calls and forward the information to the right personnel.
The person entitled must be able to denote critical issues from calls and escalate it to the manager and supervisor if required. He also helps the department by retrieving 100% of calls coming into the queue. A function of the position also includes researching existing tickets and the status on those tickets, commenting as needed and escalating to the correct personnel.
The coordinator will also assist the supervisor and manager with updating the resources workload and incidents escalation flow. A keen ability to observe is needed to identify trends and Global Issues. Once one has been identified and it is believed to be a wide-spread issue, and alert must be given to the supervisor and manager immediately so investigation towards a resolution may begin. When time permits, the coordinator will also do some resolution for Level 1 Incidents.
RESPONSABILITIES
Act as the single point of contact to the customer for all types of service requests
SKILLS
PROFILE
BENEFITS
Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.
Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.
At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.
Be part of a team motivated by the success of everyone.
Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.
RESPONSABILITIES
QUALIFICATIONS AND SKILLS
CHARACTERISTICS OF THE POSITION: