A CAREER WITH THE TRAFFIC
COUNTING EXPERTS

HELP DESK ASSISTANT

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.

Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.

At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

If you want to contribute to the success of our organization, we are looking for you!

Help Desk Assistant (1 year contract)

The Help desk assitant is responsible for retrieving calls from the support services queue, and entering the information into our ticketing database. The person must be able to use analytical skills to decipher trends from the calls and forward the information to the right personnel.

The person entitled must be able to denote critical issues from calls and escalate it to the manager and supervisor if required. He also helps the department by retrieving 100% of calls coming into the queue. A function of the position also includes researching existing tickets and the status on those tickets, commenting as needed and escalating to the correct personnel.

The coordinator will also assist the supervisor and manager with updating the resources workload and incidents escalation flow.  A keen ability to observe is needed to identify trends and Global Issues.  Once one has been identified and it is believed to be a wide-spread issue, and alert must be given to the supervisor and manager immediately so investigation towards a resolution may begin.  When time permits, the coordinator will also do some resolution for Level 1 Incidents.

RESPONSABILITIES:

Act as the single point of contact to the customer for all types of service requests

• Ensure maximum utilization of resources
• Pre-process service requests as they arrive through email, manual entry, or direct customer input
• Schedule internal and field technical resources on the dispatch portal
• Monitor resource schedules to ensure prompt time entry on service requests
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

EDUCATION AND EXPERIENCES

• Tech-savvy with knowledge of relevant methods
• Experience in data entry
• Proficient in English and French (oral and written)
• Collegial degree

KNOWLEDGE, SKILLS AND/OR ABILITIES

• Basic computer and operating system knowledge
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key Support Agent for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Knowledge of procedures and guideline for emergency situations
• Sound judgement and critical thinking
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment and ability to work under pressure

CONDITIONS :

• Permanent job position
• 35-hour week
• Salary based on experience and competitive advantages.
• Gym, game room and cafeteria

TECHNICAL SUPPORT

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.

Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.

At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

If you want to contribute to the success of our organization, we are looking for you!

SUMMARY

Permanent and full-time position based in Richelieu on the South Shore of Montreal.

Under the authority of the Customer Service Supervisor, the incumbent will answer customer technical questions related to AXPER products. With its specialized knowledge, he provides personalized assistance to customers. He also determines the customer’s needs and helps solve problems.

 RESPONSABILITIES

• Respond to all customer inquiries, by phone or email, in a courteous and professional manner;
• Interact with customers to provide and process information in response to inquiries, concerns, and issues;
• Accurately process and record call transactions;
• Respond to client technical inquiries as per existing technical charts;
• Monitor ticket queues and provide service or transfer when necessary;
• Diagnose and resolve technical issues. Answer customer according to the objectives of the customer service department;
• Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s;
• Share information with R&D department to find the best solutions in order to satisfy all customers

SKILLS

• Strong Customer Service orientation;
• Strong oral and written communication skills (technical and non-technical);
• Proven diagnostic and problem-solving skills;
• Decision-making abilities;
• Planning, organizational and priority management skills;
• Ability to learn and follow service standards and guidelines;
• Experience working in a team-oriented, collaborative environment;
• Ability to adapt to change.

PROFILE

• DEC, DEP, AEC, in electronic, software/network administrator or related discipline;¸
• 3 years experience (or less for Level 1) in technical support and customer service
• Knowledge of routers, hubs, switches, and cabling;
• Good knowledge of TCP/IP, WIFI and CAT-5;
• Good knowledge of MS Office (Word, Excel, Outlook);
• Perfect English, oral and written
• 35-hour week, may varie from 8h to 8h and on call on week-end
• Salary based on experience and competitive advantages
• Gym, game room and cafeteria

SENIOR PROGRAMMER ANALYST

Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.

Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.

At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.

Be part of a team motivated by the success of everyone.

RESPONSABILITIES

• participate in the analysis and development of a new software solution as well as the good maintenance, evolution, improvement of existing solutions.
• Participate in the common effort to estimate and plan the different iterations through agile methods
• Improve and implement best practices for maintainability, testability (TDD) and improve the performance of our applications
• Develop and review work systems and processes to improve them
• Enrich Web knowledge of the current team

ENVIRONMENT & TECHNOLOGY

• Perform development in C #, ASP.NET Core, MVC 6, Web API, Angular (2.x), Bootstrap 3, CSS, JavaScript / JQuery, TypeScript, MS SQL Server, JSON, XML, et XSD
• Entity Framework Core
• Visual Studio 2015/2017
• Git, Visual Studio Team Services, Jira, Jeux d’essais (xUnit, Jasmine/Karma, MOQ)
• Windows, IIS
• Agile methods
• Assets: Linux, AWS, Java 1.7+, Eclipse or NetBeans, Tomcat

PROFILE

• Bachelor’s degree in Computer Science, computer engineering or equivalent and 8 years of relevant experience OR equivalent professional experience
• Experience of at least 7 years in developing .NET applications
• Advanced knowledge and command of C #, ASP.NET Web API / MVC as well as JavaScript / JQuery
• Knowledge of “Design Patterns” and application architecture.

SPECIFICATIONS

• Excellent communication and listening skills
• Attention to detail, service and customer satisfaction
• Very good analytical ability and creativity
• Strong teamwork skills and excellent interpersonal skills
• Organizational skills, dynamism, professionalism and autonomy
• Bilingualism (spoken / written) French and English
• Ability to understand complex problems
• Quick adaptation to new situations and new technologies
• Decision-making, initiative and leadership
• Ability to work under pressure with short lead times

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Salary based on experience. Health insurance and Health account – RRSP

MAJOR ACCOUNT SALES REPRESENTATIVE

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.

Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.

At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

If you want to contribute to the success of our organization, we are looking for you!

Axper is currently seeking an experienced sales representative to join his team. The position is based in Richelieu and will require travel across Canada and the United States.

MAIN RESPONSIBILITIES AND TASKS

The sales representative will be responsible for managing and developing the major accounts of the company.

REQUIREMENTS AND SKILLS

• Five (5) years’ experience in sales
• Experience in major account sales (1 million and over)
• Sales experience in the retail industry would be an asset
• IMPORTANT: Sales experience in technological products (hardware and software)
• Perfect English
• Excellent communication skills
• Good knowledge and technical skills
• Good team spirit

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Base salary + commissions (based on experience). Health insurance and Health account – RRSP

EUROPE: TECHNICAL SUPPORT

Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.

Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.

At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.

Be part of a team motivated by the success of everyone.

Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.

RESPONSABILITIES

• Respond to all customer inquiries in a courteous and professional manner.
• Answer commonly asked questions to define issues and problems.
• Act as first line analyst for service request tickets following established protocols.
• Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s.
• Monitor ticket queues and provide service or transfer when necessary.
• Provide basic level desktop/technical support.
• Assist with the installation of the systems.
• Assist with basic support of deployed software and hardware.
• Adhere to departmental policies for reporting and managing requests.

QUALIFICATIONS AND SKILLS

• College degree in electronic, software/network administrator or related discipline
• Good knowledge of:
• 1. TCP/IP network
  2. Wi-Fi network
  3. SQL programming language is an asset
• Very Good knowledge (Expert) :
• 1. MS Office suite (Word, Excel, Outlook)
  2. MS SharePoint
  3. Windows CRM is an asset
• Knowledge of routers, hubs, switches, and cabling.
• Perfect English, oral and written.
• Excellent customer service, interpersonal skills and telephone etiquette.
• Ability to learn and follow service standards and guidelines.
• Strong oral and written communication skills (technical and non-technical).
• Experience working in a team-oriented, collaborative environment.
• Ability to understand organization’s goals and objectives.
• Ability to multi-task.
• Commitment to continuous personal and professional growth.

CHARACTERISTICS OF THE POSITION:

• Based in Annecy (France)
• In charge of English speaking clients
• Travel in Europe
• Permanent and full time
• Competitive salary based on experience, plus benefits
• 35-hour week schedule from 9h am to 17h pm
• Starting date: immediate