A CAREER WITH THE TRAFFIC
COUNTING EXPERTS

TECHNICAL SUPPORT Level 1 and 2

Being one of the main leaders in people counting solutions in Canada and the United States, Axper’s client base continues to grow globally. Our customer tracking system was developed by a team of professional engineers using the best technologies currently available on the market.

Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient to date and are aimed at businesses of all sizes.

At Axper, our employees are a top priority. It’s the main reason why we aim to offer ideal working conditions that will allow you to develop your skills and to fulfill your ambitions.

If you want to contribute to the success of our organization, we are looking for you!

SUMMARY

Permanent and full-time position based in Richelieu on the South Shore of Montreal.

Under the authority of the Customer Service Supervisor, the incumbent will answer customer technical questions related to AXPER products. With its specialized knowledge, he provides personalized assistance to customers. He also determines the customer’s needs and helps solve problems.

 RESPONSABILITIES

• Respond to all customer inquiries, by phone or email, in a courteous and professional manner;
• Interact with customers to provide and process information in response to inquiries, concerns, and issues;
• Accurately process and record call transactions;
• Respond to client technical inquiries as per existing technical charts;
• Monitor ticket queues and provide service or transfer when necessary;
• Diagnose and resolve technical issues. Answer customer according to the objectives of the customer service department;
• Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s;
• Share information with R&D department to find the best solutions in order to satisfy all customers

SKILLS

• Strong Customer Service orientation;
• Strong oral and written communication skills (technical and non-technical);
• Proven diagnostic and problem-solving skills;
• Decision-making abilities;
• Planning, organizational and priority management skills;
• Ability to learn and follow service standards and guidelines;
• Experience working in a team-oriented, collaborative environment;
• Ability to adapt to change.

PROFILE

• DEC, DEP, AEC, in electronic, software/network administrator or related discipline;¸
• 3 years experience (or less for Level 1) in technical support and customer service
• Knowledge of routers, hubs, switches, and cabling;
• Good knowledge of TCP/IP, WIFI and CAT-5;
• Good knowledge of MS Office (Word, Excel, Outlook);
• Perfect English, oral and written
• 35-hour week, from 9h to 5h as well as one weekend out of four on call
• Salary based on experience and competitive advantages

Send your CV indicating the position title (Level 1 or 2) to the attention of the Human Resources Department at: career@axper.com

SENIOR PROGRAMMER ANALYST

Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.

Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.

At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.

Be part of a team motivated by the success of everyone.

RESPONSABILITIES

• participate in the analysis and development of a new software solution as well as the good maintenance, evolution, improvement of existing solutions.
• Participate in the common effort to estimate and plan the different iterations through agile methods
• Improve and implement best practices for maintainability, testability (TDD) and improve the performance of our applications
• Develop and review work systems and processes to improve them
• Enrich Web knowledge of the current team

ENVIRONMENT & TECHNOLOGY

• Perform development in C #, ASP.NET Core, MVC 6, Web API, Angular (2.x), Bootstrap 3, CSS, JavaScript / JQuery, TypeScript, MS SQL Server, JSON, XML, et XSD
• Entity Framework Core
• Visual Studio 2015/2017
• Git, Visual Studio Team Services, Jira, Jeux d’essais (xUnit, Jasmine/Karma, MOQ)
• Windows, IIS
• Agile methods
• Assets: Linux, AWS, Java 1.7+, Eclipse or NetBeans, Tomcat

PROFILE

• Bachelor’s degree in Computer Science, computer engineering or equivalent and 8 years of relevant experience OR equivalent professional experience
• Experience of at least 7 years in developing .NET applications
• Advanced knowledge and command of C #, ASP.NET Web API / MVC as well as JavaScript / JQuery
• Knowledge of “Design Patterns” and application architecture.

SPECIFICATIONS

• Excellent communication and listening skills
• Attention to detail, service and customer satisfaction
• Very good analytical ability and creativity
• Strong teamwork skills and excellent interpersonal skills
• Organizational skills, dynamism, professionalism and autonomy
• Bilingualism (spoken / written) French and English
• Ability to understand complex problems
• Quick adaptation to new situations and new technologies
• Decision-making, initiative and leadership
• Ability to work under pressure with short lead times

Permanent, full time job from 9h to 5h, based on the South shore of Montreal. Salary based on experience. Health insurance and Health account – RRSP

Send your CV indicating the position title to the attention of the Human Resources Department at: career@axper.com

EUROPE: TECHNICAL SUPPORT

Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.

Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.

At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.

Be part of a team motivated by the success of everyone.

Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.

RESPONSABILITIES

• Respond to all customer inquiries in a courteous and professional manner.
• Answer commonly asked questions to define issues and problems.
• Act as first line analyst for service request tickets following established protocols.
• Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s.
• Monitor ticket queues and provide service or transfer when necessary.
• Provide basic level desktop/technical support.
• Assist with the installation of the systems.
• Assist with basic support of deployed software and hardware.
• Adhere to departmental policies for reporting and managing requests.

QUALIFICATIONS AND SKILLS

• College degree in electronic, software/network administrator or related discipline
• Good knowledge of:
• 1. TCP/IP network
  2. Wi-Fi network
  3. SQL programming language is an asset
• Very Good knowledge (Expert) :
• 1. MS Office suite (Word, Excel, Outlook)
  2. MS SharePoint
  3. Windows CRM is an asset
• Knowledge of routers, hubs, switches, and cabling.
• Perfect English, oral and written.
• Excellent customer service, interpersonal skills and telephone etiquette.
• Ability to learn and follow service standards and guidelines.
• Strong oral and written communication skills (technical and non-technical).
• Experience working in a team-oriented, collaborative environment.
• Ability to understand organization’s goals and objectives.
• Ability to multi-task.
• Commitment to continuous personal and professional growth.

CHARACTERISTICS OF THE POSITION:

• Based in Annecy (France)
• In charge of English speaking clients
• Travel in Europe
• Permanent and full time
• Competitive salary based on experience, plus benefits
• 35-hour week schedule from 9h am to 17h pm
• Starting date: immediate

Are you looking to join a young and dynamic team with an excellent reputation in the retail industry? Are you ambitious and self motivated to achieve above average results. Send your CV today via email to career@axper.com or the address below:

Axper Europe
Le Transfo
3 Avenue des Harmonies
74960 Cran-Gevrier
FRANCE